Yes. If you need to change your shipping address or the items please contact us as soon as possible. We can change your order as long as it hasn't been shipped yet, please read more in our Terms and Conditions. Please be fast because we process your order for picking directly when it is obtained, so that you get your new Rehbands as soon as possible.

You can’t cancel your order if an order confirmation has been sent. We process your order automatically for picking as soon as we receive the order to offer you the best possible service.

If you want to cancel your order you can return it within 14 days from when it was received and we will repay the items returned.

It will be delivered to your address. If it is too big you will receive a collection notification telling you where to pick it up. Besides you can find the tracking code for your order in the shipping information email. You will receive the email as soon as your new Rehbands have left our warehouse. For weekend orders you will receive the shipping information email with the start of the new week.

We are shipping from Germany. Normal delivery time within Europe is 3-5 weekdays conditional on selected shipping method. Depending on the shipping service provider, the delivery time can increase by a few days for orders outside Europe. However, we do everything we can to ensure that you receive your order as quickly as possible.

You can find the tracking code for your order in the shipping information email. You will receive the email as soon as your new Rehbands have left our warehouse. For weekend orders you'll receive this mail with the start of the new week.

Please follow the instructions on the page Cancellation Rights.

Your parcel will be returned to us and we will charge a return fee. The return fee covers the forwarders cost to us.

You can return your product up to 14 days from when it is received.

Please follow the instructions on the page Cancellation Rights.

Within approx. 5 days from when your product is received in our return centre and your claim is accepted a credit will be issued.

When you pay by credit card or PayPal your bank account gets charged at the same time as you place your order. If you choose prepayment or invoice as payment method, please see the instructions on the page Payment Terms.

When placing your order, you can choose between different shipping methods as well as different payment methods in the checkout. If you already placed your order and received the order confirmation you cannot change anything.

You can pay with credit card (e.g. Visa, MasterCard, Maestro), PayPal, prepayment or invoice. Please see the instructions on the page Payment Terms.

We do only cooperate with well-known payment solution providers like PayPal and Skrill, to ensure the payment security of our customers when buying in our shop. You can read more about how they operate on their webpages www.paypal.com and www.klarna.com.

It will be delivered to your address. If it is too big you will receive a collection notification telling you where to pick it up. Besides you can find the tracking code for your order in the shipping information email. You will receive the email as soon as your new Rehbands have left our warehouse. For weekend orders you will receive the shipping information email with the start of the new week.

When placing your order, you can choose between different shipping methods as well as different payment methods in the checkout. If you already placed your order and received the order confirmation you cannot change anything.

Yes, just enter the address to which your Rehbands should be delivered in the address field when placing your order.

You can scroll and explore all our products at our webpage which works as our product guide.

You can find a size chart for each product on the respective product page. Or you can find more information about the size selection in this video.

Please follow the instructions on the page Cancellation Rights.

Within 14 days days from when your product is received and your claim is accepted a credit will be issued.

Please follow the instructions on the page Cancellation Rights.

If you cannot find the answer to your question in our FAQs and need help or just want to say hello, please write us an email to support@rehband.com* or use our contact form that you can find here: contact us*.

*Please get in touch through only one method of contact as contacting through multiple channels for the same query may delay response times for you and other customers.

We offer our telephone customer service in English and German. So, if you don't feel at home in these languages, the best thing to do is use our contact form: contact us.

Our customer service checks customer requests via email several times a day and will take care of your matter as quickly as possible.

Be sure to include as much information as possible (e.g. Order-ID, Customer-ID, email address, pictures of damaged articles etc.). This will allow us to answer any questions you have as quickly as possible.

You have to register at Rehband.com to be able to log in. Choose “register” and create a new account. Fill in all required fields in the form and ”submit”. Next time you visit our shop you can log in here.

You can request a new password with the forgot password form. For security reasons a link is sent to your registered e-mail address which you shall use to reset your password.

If you have forgot your password and want a new one sent to you via e-mail you have to submit the same e-mail address used when registered.

If you don’t remember your e-mail address used, please contact our customer service.

You can track previous purchases, account information and you can change your account settings and information.